POLICIES – Live Courses

About Cancellation and Refund Policy

Unless submitted in writing, no verbal warranties, promises, guarantees or representations made by CareerHearted LLC or anyone acting or claiming to act on behalf of CareerHearted LLC will amend the following cancellation and refund policy. Any amendments made by anyone acting on behalf of CareerHearted LLC (i.e. instructors, coordinators, coaches etc.) must first get approval from the CareerHearted office. No exceptions to the cancellation and refund policy will be made after the transaction has been processed. Should you have any questions or concerns, please contact the CareerHearted LLC office prior to purchase.

All food, travel, and accommodation costs are not included in the event price unless specifically stated. 

 DATE and/or LOCATION/VENUE CHANGE

All event dates and locations/venues are subject to change (with immediate notice to registrants) due to environmental issues, logistical issues and/or attendance rate.  If a participant, for any reason, cannot attend the rescheduled date and/or location/venue change then a FULL CREDIT will be applied to another course within forty-eight (48) months of the new date scheduled or current date (if there was only a change in location/venue).

CareerHearted LLC or any anyone acting on behalf of CareerHearted LLC (instructor, coordinator, coach) is not responsible for any food, travel, and/or accommodation fees incurred by participant when date and/or location/venue change is required.  Travel insurance is always recommended.

If a live course Date or Location needs to be changed, the student will have two options:

OPTION 1: Wait until the live event is rescheduled to better address environmental/logistical/attendance issues. 

OPTION 2: Transfer to the online course.  Students will also have the option to monitor a future live course for free.      

FULL REFUND

You may cancel your event transactions for a full refund* at any time prior to midnight of the fourth (4th) business day after the date of the transaction and only when canceling registration four (4) or more weeks prior to the class date. *Refunds may be subject to a $65-85 processing fee.

FULL CREDIT

Applies when canceling registration for any reason after midnight of the fourth (4) business day after the date of the transaction or less than four (4) weeks prior to the class date.

Payment received can be applied to another class within twenty-four (24) months of the intended class date. After twenty-four (24) months any credits will become void.

Credit Extension
Following a written explanation (email is acceptable) of circumstances, CareerHearted LLC may consider credit extension.

PARTIAL CREDIT

Applies when canceling registration less than seven (7) days prior to the class date.

Payment received minus $275 can be applied to another class within twenty-four (24) months of the intended class date. After twenty-four (24) months any credits will become void.

Full Credit Transfer
Following a written explanation (email is acceptable) of circumstances, CareerHearted may consider a full credit transfer if there is a cancellation due to a last minute emergency.

Credit Extension
Following a written explanation (email is acceptable) of circumstances, CareerHearted LLC may consider a credit extension.

MISSED DAY

A missed day(s) of a seminar is non-transferable without prior notice and a written explanation (email is acceptable) of circumstances. Depending on circumstances, CareerHearted LLC may consider credits if there is a missed day(s) due to a last minute emergency. Certificates are given only with full attendance.

NO REFUND

Forfeiture of payment applies when failure to attend a registered live event occurs without prior written notice (includes email) and written confirmation from CareerHearted LLC.

TRANSFER COURSE – CREDITS

Transfers may occur one (1) time only and are valid up to one (1) year from originally scheduled date.

  • Regular Price Credit:
    • Transfers to a different date/location must be made thirty (30) days or more prior to the scheduled event date and can be completed by contacting CareerHearted LLC and asking for the specific coordinator for that location.
    • Transfers to a different date/location made within thirty (30) days prior to the scheduled event date (depending on circumstances) may be subject to a $50 processing fee and can be completed by contacting CareerHearted LLC and asking for the specific coordinator for that location.

    Early Bird Price Credit:

    • Transfers to a different date/location must be made thirty (30) days or more prior to the scheduled event date and can be completed by contacting CareerHearted LLC and asking for the specific coordinator for that location.
    • Transfers to a different date/location made within thirty (30) days prior to the scheduled event date will be subject to payment of the difference of the full price fee and can be completed by contacting CareerHearted LLC and asking for the specific coordinator for that location.

SPECIAL ACCOMMODATIONS

CareerHearted LLC does its very best to hold courses at locations whose facilities are equipped to accommodate disabled guests.  If additional special accommodations are needed for an event, contact and notify the specific CareerHearted LLC event coordinator at least 30 days prior to the course.

Upon request, CareerHearted LLC and its coordinator will assist with the acquisition of special accommodations for an event whenever possible, however, the client is financially responsible for all arrangements.

PAYMENT PLAN

If you are participating in a payment plan, then you agree to pay your balance in full, including a processing fee for each delayed payment, prior to event date.  A student will not be granted admission if there is a failure to complete payment, as agreed, by the course date. Also, without a written explanation (email is acceptable) of circumstances, payments may be forfeited.  In some cases partial credit may be applied to next available event.

CONFIRMATIONS

It is the buyer’s responsibility to request, in writing (email is acceptable), the appropriate refund, credit application, or course transfer. CareerHearted will respond within two (2) business days with a confirmation letter and the steps to take to continue the process. If the buyer has not heard from CareerHearted within two business days, it is the buyer’s responsibility to follow up with both CareerHearted LLC and specific coordinator.